Hospital Galway University Hospital have recently renovated, renewed and modernised their ENT OPD to the very highest of international standards. The contract was awarded to Tekno Surgical, an Irish owned leading medical device distributor in partnership with Entermed BV of the Netherlands.
The original business proposal sought to:
1. Improve the efficiency within the department by establishing 5 new independent procedure rooms. Their ultra-modern Entermed ENT workstations with matching customised furniture installed in the department, allows the users to work like a pilot in the cockpit of an aircraft. User fatigue is minimised thanks to the superior ergonomics of the workstations.
2. Improve on infection control issues. Each unit has tempered glass worktops and smooth "press-to-open" drawers. These innovative workstations incorporate a flush touchscreen control panel and are completely free of knobs, buttons, handles and grips that would otherwise present a serious hygiene risk. Such drawer handles and the like are known to harbour dangerous pathogens from secretions on the user's gloves.
3. Introduce new equipment for patient examination and evaluation including rhinometry, tympanometry and multiple video monitors for the education of not just the patient, but also departmental staff, medical students and GP colleagues.
4. Update our software programme: Incorporated in each workstation's design is a powerful microprocessor and state-of-the-art electronic circuitry. This 'nerve centre' together with its unique software, not only controls the workstation's integrated functions but also allows networking with other workstations and the hospital information system (PACS), to accommodate the digital flow of data around the department. This system allows patient records, tympanograms, rhinographs, videos and images to be digitally transferred around the department in a paperless fashion. The patient appointment scheduling module enables each of the ENT surgeons to effortlessly retrieve their worklist at any of the workstations.
To get new ideas and find solutions, several members of the team visited some of the better known academic hospitals in the Netherlands. After consulting with experts and designers and painstakingly evaluating all possibilities, they implemented some aspects of the Dutch ENT departments in their own design to optimise efficiency and improve patient through-flow.
The team has paid great detail to colour coordinating the department, making it patient friendly setting. Ambience lighting helps reduce patient anxiety and create a relaxed atmosphere for both the hospital staff and their patients.